Privacy Policy

The information we collect depends on how you interact with our services.

Website visitors and inquiries. We may collect your name, email address, telephone number, company name, location, inquiry details, and information you voluntarily provide through contact forms, partnership requests, or other communications.

Students and training purchasers. We may collect student names, unique email addresses, contact details, ZIP codes, class selections, registration information, purchaser information, prerequisite certificate details, uploaded documentation, attendance records, training results, and relevant certification information.

When an employer or other organization purchases training for students, we may collect information about both the purchaser and the individual participants.

Instructors and applicants. We may collect application information, qualifications, professional certifications, credential expiration dates, authorization records, service areas, training locations, vehicle and equipment information, onboarding documentation, class schedules, attendance submissions, and payment account status.

Community and updates. When you subscribe for updates we collect your email address, the role that best describes you, and your state, so we can send training, events and networking relevant to you. We may also keep records created under our former membership program and requests for professional resources or supplier introductions.

Consulting and business services. We may collect business contact information, descriptions of operational needs, submitted documents, optional business plans, correspondence, and information necessary to evaluate or deliver requested services.

Technical and usage information. Our website and supporting services may process IP addresses, browser and device information, authentication activity, cookies or local storage information, page interactions, and other technical data used for security, functionality, and analytics.

We use information to:

• Operate, maintain, and secure our website and services.
• Process training purchases, registrations, and confirmations.
• Verify prerequisites and instructor qualifications.
• Coordinate classes, attendance, training outcomes, and certification-related administration.
• Review instructor applications and manage instructor participation.
• Process and reconcile transactions, refunds, and payment disputes.
• Send Community updates, event invitations and professional introductions you request.
• Respond to inquiries and provide customer support.
• Administer consulting engagements and digital product purchases.
• Maintain internal customer relationship records, follow-up tasks, and service histories.
• Deliver requested newsletters and promotional communications.
• Improve our services and understand website and resource usage.
• Detect misuse, prevent fraud, and comply with applicable legal obligations.

NEMT Standard maintains training information necessary to administer registrations, verify eligibility, document participation, and support applicable certification processes.

Instructors receive access to the student names necessary to conduct their assigned classes, record attendance, and submit training results.

The instructor class roster does not provide student email addresses or telephone numbers.

Authorized NEMT Standard administrators may access additional student information when necessary for registration management, support, training administration, and compliance.

NEMT Standard uses Stripe for payment processing and certain instructor payment services.

Card payment information is entered through Stripe’s hosted payment process. NEMT Standard does not receive or store complete payment card numbers through its application checkout.

We may retain transaction identifiers, payment status, purchase details, refund information, dispute records, and related financial administration information.

Stripe processes information under its own applicable privacy policies and terms.

Certain training programs involve independent credentialing organizations, including the Community Transportation Association of America (CTAA).

Where appropriate, NEMT Standard may verify information with applicable credentialing organizations or share information necessary to administer training and certification-related processes.

Independent instructors may process limited training information made available to them for authorized instructional purposes.

Third-party credentialing organizations maintain their own rules and privacy practices.

NEMT Standard offers free email updates and an online community that may provide educational resources, event invitations, supplier information, and networking opportunities.

We may maintain subscriber details (email address, role and state), participation information, records from our former membership program, and internal relationship-management notes.

Where you request or consent to an introduction or supplier referral, we may share the relevant contact or business information necessary to facilitate that request.

Subscribing or participating in the Community does not, by itself, constitute consent to share your contact information with a supplier for direct sales outreach.

Information you choose to post in shared Community spaces may be visible to other participants, depending on the applicable access settings.

NEMT Standard may use Mailchimp or other email service providers to manage newsletter subscriptions and promotional communications. Your role and state are stored with your subscription so we can target updates by state.

Newsletter enrollment is optional. Purchasing training or creating an account does not automatically require a subscription to promotional emails.

You may unsubscribe from marketing emails through the unsubscribe link included in those messages.

We may continue sending necessary transactional or service-related communications concerning registrations, accounts, classes, and purchases.

Transactional and service emails, such as registration confirmations and receipts, are sent through the email service of our application platform provider, Base44, which uses SendGrid as its email delivery provider. Those providers process the recipient’s email address and the message content to deliver the email.

When you select a link in our Vendors & Services or Industry Organizations directories, we record the resource selected, the page it was selected from, and the date and time.

We also use a random, temporary browser-tab identifier to estimate approximate unique sessions.

The click record does not include your name, account information, payment information, or customer intake information. The temporary identifier is used for aggregate resource analytics and is not intended to identify individual visitors.

Some vendor links are referral links. NEMT Standard may receive a referral benefit when you use certain referral links. These links are identified on the Vendors & Services page.

Some product links on our website are Amazon affiliate links. As an Amazon Associate, NEMT Standard earns from qualifying purchases.

Our website may use cookies, browser storage, and similar technologies to support authentication, security, functionality, and service performance.

Some content, including videos hosted through YouTube or other external providers, may involve third-party technologies or data processing when accessed.

External providers may apply their own privacy policies to their services.

Additional analytics or advertising technologies, where used, are subject to applicable disclosure and privacy requirements.

We may disclose information to:

• Payment processors and financial service providers.
• Website hosting, authentication, storage, and technology providers.
• Email communication and customer support providers.
• Authorized independent instructors, subject to applicable access restrictions.
• Credentialing organizations when necessary for applicable training administration.
• Suppliers or professional contacts when you have authorized the relevant introduction.
• Professional advisers, insurers, regulators, or legal authorities when reasonably necessary or legally required.

We may also disclose information when necessary to investigate fraud, protect the security of our services, enforce applicable agreements, or respond to lawful requests.

We do not authorize instructors to use student roster information for unrelated marketing or personal solicitation.

We use administrative, technical, and organizational measures intended to protect information from unauthorized access, alteration, disclosure, and loss.

These measures may include account authentication, role-based access restrictions, protected document storage, and payment processing through third-party providers.

No electronic storage or transmission system is completely secure, and we cannot guarantee absolute security.

We retain personal information for periods reasonably necessary to administer services, maintain training and financial records, resolve disputes, enforce agreements, protect security, and satisfy applicable legal obligations.

Retention periods depend on the category of information, its purpose, and any applicable legal or operational requirements.

When information is no longer required, we may delete, de-identify, or otherwise dispose of it in accordance with applicable requirements and our retention practices.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, as well as other privacy-related choices.

To submit a request, contact info@nemtstandard.com.

We may need to verify your identity before responding. Certain records may need to be retained for legal, financial, training, security, or dispute-resolution purposes.

You may also unsubscribe from promotional emails using the instructions provided in those communications.

Our services are intended for adults and professional training participants aged 18 or older.

Our website and services are not directed to children under 13, and we do not knowingly solicit personal information from children under 13.

If you believe a child has provided personal information improperly, please contact us.

Our website may link to independent websites, training organizations, vendors, professional resources, and other services.

Those third parties operate under their own terms and privacy practices. We encourage you to review their policies before providing information.

We may update this Privacy Policy to reflect changes in our services, operations, or applicable requirements.

Updates will be posted on this page with a revised effective date. Additional notice will be provided where required by law.

For privacy questions, requests, or concerns: